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Is boss over stepping boundary/micromanaging?
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In my office my boss is the Dr. and the manager. He is very particular about what I say to the patients, especially over the phone.
He has had me write lines in the past. He now wants to have a weekly meeting with me to go over what to say to people over the phone, is this normal?
management phone
edited 5 hours ago
DarkCygnus
37.3k1778159
asked 5 hours ago
Romi FriesenRomi Friesen
361
New contributor
Romi Friesen is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
add a comment |
In my office my boss is the Dr. and the manager. He is very particular about what I say to the patients, especially over the phone.
He has had me write lines in the past. He now wants to have a weekly meeting with me to go over what to say to people over the phone, is this normal?
management phone
edited 5 hours ago
DarkCygnus
37.3k1778159
asked 5 hours ago
Romi FriesenRomi Friesen
361
New contributor
Romi Friesen is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
1
How long have you been working there? What sort of role or job do you have in that company (clinic/hospital?)?
– DarkCygnus
5 hours ago
5
Is this a small doctor's office rather than a hospital? If so, this is not unusual in my locale. Many doctors are very picky about how questions are answered.
– Joe Strazzere
5 hours ago
I find this to be perfectly acceptable. The business has a specific way of communicating with it's customers/patients. If you're not communicating in the way that they want you to, then it does seem appropriate to have regular meetings with you to make sure that you're staying "on message".
– joeqwerty
4 hours ago
By 'write lines' do you mean the punishment schools use where you write a phrase over and over?
– dwjohnston
26 mins ago
add a comment |
In my office my boss is the Dr. and the manager. He is very particular about what I say to the patients, especially over the phone.
He has had me write lines in the past. He now wants to have a weekly meeting with me to go over what to say to people over the phone, is this normal?
management phone
edited 5 hours ago
DarkCygnus
37.3k1778159
asked 5 hours ago
Romi FriesenRomi Friesen
361
New contributor
Romi Friesen is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
In my office my boss is the Dr. and the manager. He is very particular about what I say to the patients, especially over the phone.
He has had me write lines in the past. He now wants to have a weekly meeting with me to go over what to say to people over the phone, is this normal?
management phone
management phone
edited 5 hours ago
DarkCygnus
37.3k1778159
asked 5 hours ago
Romi FriesenRomi Friesen
361
New contributor
Romi Friesen is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
edited 5 hours ago
DarkCygnus
37.3k1778159
asked 5 hours ago
Romi FriesenRomi Friesen
361
New contributor
Romi Friesen is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
edited 5 hours ago
DarkCygnus
37.3k1778159
edited 5 hours ago
DarkCygnus
37.3k1778159
edited 5 hours ago
DarkCygnus
37.3k1778159
37.3k1778159
asked 5 hours ago
Romi FriesenRomi Friesen
361
New contributor
Romi Friesen is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 5 hours ago
Romi FriesenRomi Friesen
361
asked 5 hours ago
Romi FriesenRomi Friesen
361
361
New contributor
Romi Friesen is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
New contributor
Romi Friesen is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Romi Friesen is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
1
How long have you been working there? What sort of role or job do you have in that company (clinic/hospital?)?
– DarkCygnus
5 hours ago
5
Is this a small doctor's office rather than a hospital? If so, this is not unusual in my locale. Many doctors are very picky about how questions are answered.
– Joe Strazzere
5 hours ago
I find this to be perfectly acceptable. The business has a specific way of communicating with it's customers/patients. If you're not communicating in the way that they want you to, then it does seem appropriate to have regular meetings with you to make sure that you're staying "on message".
– joeqwerty
4 hours ago
By 'write lines' do you mean the punishment schools use where you write a phrase over and over?
– dwjohnston
26 mins ago
add a comment |
1
How long have you been working there? What sort of role or job do you have in that company (clinic/hospital?)?
– DarkCygnus
5 hours ago
5
Is this a small doctor's office rather than a hospital? If so, this is not unusual in my locale. Many doctors are very picky about how questions are answered.
– Joe Strazzere
5 hours ago
I find this to be perfectly acceptable. The business has a specific way of communicating with it's customers/patients. If you're not communicating in the way that they want you to, then it does seem appropriate to have regular meetings with you to make sure that you're staying "on message".
– joeqwerty
4 hours ago
By 'write lines' do you mean the punishment schools use where you write a phrase over and over?
– dwjohnston
26 mins ago
1
1
How long have you been working there? What sort of role or job do you have in that company (clinic/hospital?)?
– DarkCygnus
5 hours ago
How long have you been working there? What sort of role or job do you have in that company (clinic/hospital?)?
– DarkCygnus
5 hours ago
5
5
Is this a small doctor's office rather than a hospital? If so, this is not unusual in my locale. Many doctors are very picky about how questions are answered.
– Joe Strazzere
5 hours ago
Is this a small doctor's office rather than a hospital? If so, this is not unusual in my locale. Many doctors are very picky about how questions are answered.
– Joe Strazzere
5 hours ago
I find this to be perfectly acceptable. The business has a specific way of communicating with it's customers/patients. If you're not communicating in the way that they want you to, then it does seem appropriate to have regular meetings with you to make sure that you're staying "on message".
– joeqwerty
4 hours ago
I find this to be perfectly acceptable. The business has a specific way of communicating with it's customers/patients. If you're not communicating in the way that they want you to, then it does seem appropriate to have regular meetings with you to make sure that you're staying "on message".
– joeqwerty
4 hours ago
By 'write lines' do you mean the punishment schools use where you write a phrase over and over?
– dwjohnston
26 mins ago
By 'write lines' do you mean the punishment schools use where you write a phrase over and over?
– dwjohnston
26 mins ago
add a comment |
3 Answers
3
active
oldest
votes
Depending on the laws in your area, a misstatement could result in liability on the doctor.
Having a script to go by is not unusual, as some information may need to be restricted, or not disclosed for legal, or insurance reasons.
Again, this varies. If the laws regarding medical information in your locale are NOT strict, then this is micromanaging, but still, his circus, his monkeys as they say.
He's not the boss because he's right, he's right because he's the boss.
answered 5 hours ago
Richard URichard U
97.7k72262388
add a comment |
The doctor is usually directly responsible for the surgery/clinic/service. This extends to all patient interactions with the service including letters received and phone interactions.
As Richard U mentions this means that they may be liable for errors. Even if they aren't directly liable, doctors are trained to take pride in their patient care and to be highly concious of soft aspects of patient care such as environment and communication. They are also highly trained in ethics.
Putting this all together gives you someone with very high standards/expectations and who probably feel that the entire service is reflective of them personally. Hence, if you make even a small error they are likely to feel that it reflects poorly on them. This is kind of the point of this part of their training... it encourages them to fix any and all problems.
The best thing you can do is to try to listen and make any and all changes that they suggest. You should make the changes because they will almost certainly be aimed at improving patient care.
answered 5 hours ago
P. HopkinsonP. Hopkinson
5045
1
Good patient communication is hard. It is normal to make some mistakes.
– P. Hopkinson
5 hours ago
add a comment |
This normal for customer service jobs. Call centers mandates their employees to read scripts and it's part of their performance review.
answered 40 mins ago
Ahmed MansourAhmed Mansour
68839
add a comment |
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3 Answers
3
active
oldest
votes
3 Answers
3
active
oldest
votes
active
oldest
votes
active
oldest
votes
Depending on the laws in your area, a misstatement could result in liability on the doctor.
Having a script to go by is not unusual, as some information may need to be restricted, or not disclosed for legal, or insurance reasons.
Again, this varies. If the laws regarding medical information in your locale are NOT strict, then this is micromanaging, but still, his circus, his monkeys as they say.
He's not the boss because he's right, he's right because he's the boss.
answered 5 hours ago
Richard URichard U
97.7k72262388
add a comment |
Depending on the laws in your area, a misstatement could result in liability on the doctor.
Having a script to go by is not unusual, as some information may need to be restricted, or not disclosed for legal, or insurance reasons.
Again, this varies. If the laws regarding medical information in your locale are NOT strict, then this is micromanaging, but still, his circus, his monkeys as they say.
He's not the boss because he's right, he's right because he's the boss.
answered 5 hours ago
Richard URichard U
97.7k72262388
add a comment |
Depending on the laws in your area, a misstatement could result in liability on the doctor.
Having a script to go by is not unusual, as some information may need to be restricted, or not disclosed for legal, or insurance reasons.
Again, this varies. If the laws regarding medical information in your locale are NOT strict, then this is micromanaging, but still, his circus, his monkeys as they say.
He's not the boss because he's right, he's right because he's the boss.
answered 5 hours ago
Richard URichard U
97.7k72262388
Depending on the laws in your area, a misstatement could result in liability on the doctor.
Having a script to go by is not unusual, as some information may need to be restricted, or not disclosed for legal, or insurance reasons.
Again, this varies. If the laws regarding medical information in your locale are NOT strict, then this is micromanaging, but still, his circus, his monkeys as they say.
He's not the boss because he's right, he's right because he's the boss.
answered 5 hours ago
Richard URichard U
97.7k72262388
answered 5 hours ago
Richard URichard U
97.7k72262388
answered 5 hours ago
Richard URichard U
97.7k72262388
answered 5 hours ago
Richard URichard U
97.7k72262388
97.7k72262388
add a comment |
add a comment |
The doctor is usually directly responsible for the surgery/clinic/service. This extends to all patient interactions with the service including letters received and phone interactions.
As Richard U mentions this means that they may be liable for errors. Even if they aren't directly liable, doctors are trained to take pride in their patient care and to be highly concious of soft aspects of patient care such as environment and communication. They are also highly trained in ethics.
Putting this all together gives you someone with very high standards/expectations and who probably feel that the entire service is reflective of them personally. Hence, if you make even a small error they are likely to feel that it reflects poorly on them. This is kind of the point of this part of their training... it encourages them to fix any and all problems.
The best thing you can do is to try to listen and make any and all changes that they suggest. You should make the changes because they will almost certainly be aimed at improving patient care.
answered 5 hours ago
P. HopkinsonP. Hopkinson
5045
1
Good patient communication is hard. It is normal to make some mistakes.
– P. Hopkinson
5 hours ago
add a comment |
The doctor is usually directly responsible for the surgery/clinic/service. This extends to all patient interactions with the service including letters received and phone interactions.
As Richard U mentions this means that they may be liable for errors. Even if they aren't directly liable, doctors are trained to take pride in their patient care and to be highly concious of soft aspects of patient care such as environment and communication. They are also highly trained in ethics.
Putting this all together gives you someone with very high standards/expectations and who probably feel that the entire service is reflective of them personally. Hence, if you make even a small error they are likely to feel that it reflects poorly on them. This is kind of the point of this part of their training... it encourages them to fix any and all problems.
The best thing you can do is to try to listen and make any and all changes that they suggest. You should make the changes because they will almost certainly be aimed at improving patient care.
answered 5 hours ago
P. HopkinsonP. Hopkinson
5045
1
Good patient communication is hard. It is normal to make some mistakes.
– P. Hopkinson
5 hours ago
add a comment |
The doctor is usually directly responsible for the surgery/clinic/service. This extends to all patient interactions with the service including letters received and phone interactions.
As Richard U mentions this means that they may be liable for errors. Even if they aren't directly liable, doctors are trained to take pride in their patient care and to be highly concious of soft aspects of patient care such as environment and communication. They are also highly trained in ethics.
Putting this all together gives you someone with very high standards/expectations and who probably feel that the entire service is reflective of them personally. Hence, if you make even a small error they are likely to feel that it reflects poorly on them. This is kind of the point of this part of their training... it encourages them to fix any and all problems.
The best thing you can do is to try to listen and make any and all changes that they suggest. You should make the changes because they will almost certainly be aimed at improving patient care.
answered 5 hours ago
P. HopkinsonP. Hopkinson
5045
The doctor is usually directly responsible for the surgery/clinic/service. This extends to all patient interactions with the service including letters received and phone interactions.
As Richard U mentions this means that they may be liable for errors. Even if they aren't directly liable, doctors are trained to take pride in their patient care and to be highly concious of soft aspects of patient care such as environment and communication. They are also highly trained in ethics.
Putting this all together gives you someone with very high standards/expectations and who probably feel that the entire service is reflective of them personally. Hence, if you make even a small error they are likely to feel that it reflects poorly on them. This is kind of the point of this part of their training... it encourages them to fix any and all problems.
The best thing you can do is to try to listen and make any and all changes that they suggest. You should make the changes because they will almost certainly be aimed at improving patient care.
answered 5 hours ago
P. HopkinsonP. Hopkinson
5045
answered 5 hours ago
P. HopkinsonP. Hopkinson
5045
answered 5 hours ago
P. HopkinsonP. Hopkinson
5045
answered 5 hours ago
P. HopkinsonP. Hopkinson
5045
5045
1
Good patient communication is hard. It is normal to make some mistakes.
– P. Hopkinson
5 hours ago
add a comment |
1
Good patient communication is hard. It is normal to make some mistakes.
– P. Hopkinson
5 hours ago
1
1
Good patient communication is hard. It is normal to make some mistakes.
– P. Hopkinson
5 hours ago
Good patient communication is hard. It is normal to make some mistakes.
– P. Hopkinson
5 hours ago
add a comment |
This normal for customer service jobs. Call centers mandates their employees to read scripts and it's part of their performance review.
answered 40 mins ago
Ahmed MansourAhmed Mansour
68839
add a comment |
This normal for customer service jobs. Call centers mandates their employees to read scripts and it's part of their performance review.
answered 40 mins ago
Ahmed MansourAhmed Mansour
68839
add a comment |
This normal for customer service jobs. Call centers mandates their employees to read scripts and it's part of their performance review.
answered 40 mins ago
Ahmed MansourAhmed Mansour
68839
This normal for customer service jobs. Call centers mandates their employees to read scripts and it's part of their performance review.
answered 40 mins ago
Ahmed MansourAhmed Mansour
68839
answered 40 mins ago
Ahmed MansourAhmed Mansour
68839
answered 40 mins ago
Ahmed MansourAhmed Mansour
68839
answered 40 mins ago
Ahmed MansourAhmed Mansour
68839
68839
add a comment |
add a comment |
Romi Friesen is a new contributor. Be nice, and check out our Code of Conduct.
Romi Friesen is a new contributor. Be nice, and check out our Code of Conduct.
Romi Friesen is a new contributor. Be nice, and check out our Code of Conduct.
Romi Friesen is a new contributor. Be nice, and check out our Code of Conduct.
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1
How long have you been working there? What sort of role or job do you have in that company (clinic/hospital?)?
– DarkCygnus
5 hours ago
5
Is this a small doctor's office rather than a hospital? If so, this is not unusual in my locale. Many doctors are very picky about how questions are answered.
– Joe Strazzere
5 hours ago
I find this to be perfectly acceptable. The business has a specific way of communicating with it's customers/patients. If you're not communicating in the way that they want you to, then it does seem appropriate to have regular meetings with you to make sure that you're staying "on message".
– joeqwerty
4 hours ago
By 'write lines' do you mean the punishment schools use where you write a phrase over and over?
– dwjohnston
26 mins ago